Frequently Asked questions
Pickup orders can be collected at the Great Notion taproom you selected during business hours through close of the business the day after you place your order. We do not hold orders beyond the stated pickup window. Current pickup hours at all locations can be found in the “Locations” section of our website (here) or in the Taproom information section of the app.
We are not able to change orders once they have been placed, so be sure to review your order before completing your purchase. You can contact us at email@example.com with any questions about order cancellations, and we will be happy to help.
If you would like to have another person pick up your order or receive a local delivery, you can just check the “Proxy” box and enter the name and phone number of that person. We have also added a “Gift” option when placing a shipping order so you can enter the name of the person who will be receiving the package without changing your profile information in the app.
We have partnered with DoorDash to make local delivery quicker, more widespread, and easier for our users.
With DoorDash, you can order your beer and have it delivered either same-day or next-day within a two-hour delivery window of your choosing. Orders can be delivered anywhere in a ten-mile radius* of any of our locations in Portland, Seattle, and Sacramento. You will be able to track your delivery status right in the GN app for even greater convenience, and best of all – there is no minimum purchase amount! The delivery fee charged by DoorDash is dependent on your location and will be displayed in the checkout screen before you complete your purchase.
Make sure you have your ID ready when your Dasher gets to your door – the person named on the order must be 21+ and available to accept delivery on arrival.
Once your delivery order is on its way, you will receive text updates from your driver. However, if you need to cancel or reschedule your delivery, you can do so up to two hours before your scheduled delivery window. Just shoot us a message with your order number at firstname.lastname@example.org and we will take care of the rest!
All delivery-related questions and requests should be directed to the same email address. No need to contact DoorDash directly – we will handle any order issues or inquiries at Great Notion.
Have questions about your order? You can contact us at email@example.com with your order number if your question is not answered below!
Shipping is currently available anywhere in the states of California, Nebraska, Pennsylvania, North Dakota, Vermont, New Hampshire, Kentucky, Virginia, Washington DC, Oregon, Washington, and Ohio, and we also ship to Anchorage, AK.
All beer orders are shipped with UPS Ground. Merch ships with USPS. Shipping times will vary based on distance, but your tracking information will be updated with more precise delivery details. Most orders will arrive within a few days to a week from the time the order was placed, but delivery within a certain timeframe is not guaranteed. There is no shipping on Saturday, Sunday, or certain holiday.
***Beers are not refrigerated during the shipping process. Please note that we do not issue refunds for warm beer.
You will need to contact us at firstname.lastname@example.org with your order number to request a refund. Your order will then be cancelled and refunded to the original form of payment minus a $25 restocking fee and the shipping/delivery fee if applicable. Please contact us within 30 days of the original order to receive your refund.
Please note that by law, we are not allowed to leave your beer at your door. You must be present to receive the order and have ID on hand. Please make sure you will be available to do so before placing your order. This is true for both local delivery and shipped orders
In the event that your beer order is damaged, or if you receive the wrong beer, we will issue a full refund. We are not currently able to offer exchanges, except sometimes in cases of damage to merchandise. Please see below for more specific details.
My cans arrived damaged or broken.
Please send an email within one week of receiving the product with your order number and photos of the damage to email@example.com. Upon receipt of your message, we will initiate a refund per damaged can. Due to limited inventory, we are not able to offer replacements. Once processed, you should see the funds in your account in about 4-5 business days.
My merch arrived damaged or broken.
Please send an email within one week of receiving your product with your order number and photos of the item in question to firstname.lastname@example.org. Upon inspection of the damage we will send out a replacement. In the event that we are sold out of the item, we will initiate a full refund.
I received the wrong beer in my order.
Please send an email within one week of receiving the product with your order number and photos of the beer in question to email@example.com. Upon receipt of your message, we will issue a refund for the full amount of the missing beer and your shipping costs. Due to limited inventory, we are not able to offer replacements. No need to send the beer back, however! It’s on us. Once processed, you should see the refund in your account in about 4-5 business days.
I received the wrong merch item or size.
Please contact us at firstname.lastname@example.org with your order number and details of the error within one week of receipt. We will send you a prepaid packing label so that you can return the incorrect item. Returned items must be unused and unwashed, with original packaging and tags attached. We will not issue a refund if the product is broken or damaged upon return due to improper packaging. Once we receive the returned item, we will send the correct merch your way!
I ordered the wrong beer/I don’t like my beer.
We do not accept beer returns. You are responsible for reviewing your order details before placing your order. If you do find an error, please reach out to us as soon as possible. Because we process and ship orders quickly after orders are placed, we cannot guarantee that we can accommodate modifications. Our beer is subject to a stringent quality control process, and we are confident that the beer we are sending out is some of the best out there. However, if you feel that there is a quality issue, we want to know about it! You can reach out to us at email@example.com with details and photos (if applicable), and we will make a determination on a case by case basis.
I ordered the wrong size or wrong item.
If you would like to return merchandise, please contact us at firstname.lastname@example.org with your order number and details of the error within one week of receipt. Returned items must be unused and unwashed, with original packaging and tags attached. We will not issue a refund if the product is broken or damaged upon return due to improper packaging. We will send you a packing label, which you can print at home and once we receive your item, we will issue a refund minus the cost of return shipping. You can expect to see the funds in your account in 4-5 business days. We do not offer exchanges at the moment, but you may place a new order for the correct item.
We occasionally offer promo codes and sales. Discounts must be applied before checkout, and we reserve the right to cancel orders that abuse discounts. Not all products are eligible for discounts - please refer to product details to see exclusions. New customer discounts cannot be applied to proxy orders.
Sales are valid only on the announced dates. Sale prices will not be applied to orders outside of the sale period.
Download the GN app for exclusive drops and more opportunities to earn points! Get first dibs on all new beers, add check-ins for all your faves, play our exclusive video game, and more.
Please email email@example.com. If you reach out between the hours of 9am and 5pm Monday-Friday, you can expect a response within a few hours.
Earn points on our website or in the GN app, then cash them in for sweet rewards at greatnotion.com/timbercrew
Refer friends on the site or the app and earn even more points and rewards.
Have specific questions about your account? Contact us at firstname.lastname@example.org and we'll be happy to take a look!