FAQ

GN App Updates

What is the Great Notion App?

The GN App is a mobile application to explore the virtual world of Great Notion! Purchase the latest drops and earn points to move up in the Timbercrew. 

What’s new in the Great Notion app?

The latest version of the app is here! This summer we made some changes to our shipping fees, added more discount functionality, and fixed a few bugs.

Look for free and discounted shipping events as we roll out an improved shipping fee structure. Can shipping will still be calculated per case, but we’ll be knocking off a few bucks in shipping the more cases you purchase.

With more barrel-aged beers on the horizon, we are now ready to ship bottles throughout our shipping zone. A separate shipping fee will be charged per bottle to allow us to keep everything packaged safely.

In Spring 2022, we introduced referrals, a merch sale section, and bug fixes to streamline your GN App experience. We are getting ready to make some exciting changes to our loyalty program, so you’ll also notice tweaks to our points system.

Unfortunately the current version of the app is not compatible with Google Pixel 6 devices. Look for a compatible version soon, along with a new and improved website!

Need help?

Keep the feedback coming! You can shake your phone while the app is open to report technical issues or connect with support. Order issues can be directed to app@greatnotion.com – just remember to include your order number!

How do I install the new version of the app?

How you update the app is determined by your settings. If you are set up for automatic updates, the Great Notion app will be ready to go next time you login. Otherwise you will need to update the app manually. You may need to be connected to wifi for the update to install. 

How do I refer a friend?

Navigate to the Referrals page in the navigation sidebar. You’ll see a button to share your link at the bottom of the page – just tap the button, and use the native sharing features of your phone to spread your link far and wide and recruit your friends to the Timbercrew! When someone you have referred uses your link to register and make a purchase, you’ll get a discount code directly in your profile to use at your discretion. Currently, the referral codes you earn are good for 20% off of $20 or more.

General FAQ

Local Delivery Service

We have partnered with DoorDash to make local delivery quicker, more widespread, and easier for our users. 

With DoorDash, you can order your beer and have it delivered either same-day or next-day within a two-hour delivery window of your choosing. Orders can be delivered anywhere in a ten-mile radius* of any of our five taprooms in Portland and Seattle. You will be able to track your delivery status right in the GN app for even greater convenience, and best of all – there is no minimum purchase amount! The delivery fee charged by DoorDash is dependent on your location and will be displayed in the checkout screen before you complete your purchase.

Make sure you have your ID ready when your Dasher gets to your door – the person named on the order must be 21+ and available to accept delivery on arrival.

*Other constraints may apply

Delivery Support

Once your delivery order is on its way, you will receive text updates from your driver. However, if you need to cancel or reschedule your delivery, you can do so up to two hours before your scheduled delivery window. Just shoot us a message with your order number at delivery@greatnotion.com and we will take care of the rest!

All delivery-related questions and requests should be directed to the same email address. No need to contact DoorDash directly – we will handle any order issues or inquiries at Great Notion.

How do I use the filters to find what is in stock for delivery near me?

Delivery availability will be determined by inventory at the Great Notion taproom closest to you. If you are within ten miles of a GN location, you will be able to order any beers that are available at that location for delivery. Different beers may be available for delivery from different taprooms, and these will all show up as live with the Delivery filter. You can choose to filter by taproom to get a better idea of what is in stock near you.

Shipping Service

Shipping is currently available anywhere in the states of California, Nebraska, Pennsylvania, North Dakota, Vermont, New Hampshire, Kentucky, Virginia, Washington DC, Oregon, Washington, and Ohio, and we also ship to Anchorage, AK.

Please note that while the shipping service we provide has not changed, the language in the app has been updated to more accurately reflect shipping times. We will continue to use UPS Ground for all orders, but specific delivery time is not guaranteed. 

Monthly shipping limits are now displayed when adding items to your cart, but you can check out our Shipping FAQ for information on monthy/yearly limits by state, shipping fees, and more!

How can I set my preferred taproom as the default in my app?

You won’t have to manually select your preferred taproom each time you add an item to your cart anymore! Selecting a default taproom is super easy. When you place your first order with the updated app, you will be asked whether you want to use that taproom selection as your default. Once you confirm your default, you can still place orders to other taprooms. The app will prompt you with a reminder of your chosen taproom when you place your next order, so you can change your default settings if you so choose.

Do you allow proxies? Can I send beer to a friend as a gift?

If you would like to have another person pick up your order or receive a local delivery, you can just check the “Proxy” box and enter the name and phone number of that person. We have also added a “Gift” option when placing a shipping order so you can enter the name of the person who will be receiving the package without changing your profile information in the app.

Push notifications

We’ve been using push notifications since the app was first introduced, but we have made some changes that will allow us to utilize this feature even more for ease of communication with you, the user. We promise to keep notifications to a minimum, but we will now be able to use them to provide updates on levels, rewards, important taproom news, and more. Make sure you have enabled notifications in your phone settings and your app profile so you don’t miss anything (including special offers and discounts)!

I ordered the wrong beer, can I change my order?

We are not able to change orders once they have been placed, so be sure to review your order before completing your purchase. You can contact us at app@greatnotion.com with any questions about order cancellations, and we will be happy to help.

Can I filter my view by location?

You can filter your view in the Drops, Cans, and Merch tabs by location, availability, and order method (shipping, delivery, or taproom pickup).

How long do I have to pick up my order? 

Pickup orders can be collected at the Great Notion taproom you selected during business hours through close of the business the day after you place your order. We do not hold orders beyond the stated pickup window. Current pickup hours at all locations can be found in the “Locations” section of our website (here) or in the Taproom information section of the app.

I missed my pickup/delivery. What happens now? 

You will need to contact us at app@greatnotion.com with your order number to request a refund. Your order will then be cancelled and refunded to the original form of payment minus a $25 restocking fee and the shipping/delivery fee if applicable. Please contact us within 30 days of the original order to receive your refund.

I won’t be home during delivery hours, can you leave the beer at my door? 

By law, we are not allowed to leave your beer at your door. You must be present to receive the order and have ID on hand. Please make sure you will be available to do so before placing your order. This is true for both local delivery and shipped orders

How do I earn points and move up in the Timbercrew?

You earn points in the Timbercrew by unlocking cans and badges, playing games, logging Checkins, even filling out your profile. There is much to explore, so get in there to learn more!

Changes are afoot for our Timbercrew, so read on to get the scoop.

You may already have noticed some changes to points, but never fear! While some actions are worth fewer points, we have made up the difference with other actions and badges. Along with the changes to points, we are also rolling out new rewards, with each app tier now eligible for more perks (more often) than ever before.

Greenhorns get their own exclusive discount code via email just for creating an account!

Level up to Brushhog at 10,000 points, and you can claim a beanie at any of our locations. You’ll get early access to some exclusive drops on the app.

At 50,000 points you’ll be a Whistlepunk, which means even more early access drops and exclusive beer available for purchase throughout the year! You’ll also get periodic app discounts via email, and 20% off your first draft pour any time you visit one of our taprooms*.

Once you reach 100,000 points, you’re officially a Timberbeast! You get it all – every early access drop and exclusive Timbercrew beer will be available to you. You’ll get 50% off your first draft pour at any of our taprooms*, periodic app discounts via email, along with other taproom discounts. And of course, we have more in store for our end-of-the-year Timberbeast Day that we’re excited about.

*Exclusions apply

I earned new points, but they aren’t showing up in my profile.

It can take some time for the app to update your points total. Keep an eye on that number for a day or two, but if you still haven’t received your points after 48 hours, shoot us an email app@greatnotion.com and we will sort it out.

My app keeps crashing, what do I do?

The app sometimes uses a lot of memory, which may cause stability issues for older phones, especially when doing things like Checkins. If you are experiencing app crashes, you may consider closing other apps while using the GN app and turning off low power mode.  

If you continue to experience technical issues, you can send a bug report by shaking your phone while the app is open. Enter the details of the problem and include a screenshot or recording if need, and our developers will be able to check it out!

What if I have other questions?

Please email app@greatnotion.com. If you reach out between the hours of 9am and 5pm Monday-Friday, you can expect a response within a few hours.

Visit our Shipping FAQ for more information on shipping orders!